Patient Access Specialist - Haymarket - Part Time
About The Position
The Patient Access Specialist supports patient-facing registration and access services in the Emergency Department at Heathcote Medical Center. The role includes welcoming patients, completing registration and check-in, verifying demographic and insurance information, collecting signatures, and ensuring records are accurate and complete. The specialist also helps patients access financial assistance resources and navigate application processes. The position supports scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services. It involves responding to departmental communications and workflow or system changes, collaborating with teammates and clinical departments, and floating among registration areas such as MRI, Surgical Services, Main Radiology, and the Health Center as operational needs evolve. The role is described as fast-paced and varied, with patient interaction and an emphasis on communication, adaptability, accuracy, and customer service. The posting identifies the schedule as a mid shift from 11:30 a.m. to 7:30 p.m., with rotating weekends and holidays. It also describes the opportunity as part-time, although some other portions of the posting refer to it as full-time.
Requirements
- High school graduate or equivalent.
- No experience required.
- No licensure required.
- Strong communication skills, flexibility, attention to detail, and a commitment to accuracy.
- Proficient communicative, auditory, and visual skills.
- Ability to write legibly.
- Ability to lift, push, or pull 20–50 pounds.
Responsibilities
- Welcome patients and complete registration and check-in processes.
- Verify demographic information, insurance coverage, and required documentation.
- Collect patient signatures and ensure registration records are complete and accurate.
- Assist patients with financial assistance resources and help eligible individuals navigate application processes.
- Support scheduled appointments and walk-in services, including laboratory visits, imaging, EKGs, and other outpatient services.
- Respond to departmental communications, workflow updates, and system changes.
- Collaborate with teammates and clinical departments to help patients move efficiently through the care process.
- Float between multiple registration areas, including MRI, Surgical Services, Main Radiology, the Health Center, and other locations as operational needs evolve.
Benefits
- Medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health savings plans and flexible spending accounts.
- Certification and education support.
- Comprehensive Epic training and onboarding.
- Structured shadowing and dedicated trainer support.
- Exposure to multiple specialties, modalities, and patient populations.
- Overtime opportunities through Saturday rotation.
- Saturday shift differential pay.
- Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities.
- Supportive team mentorship and collaboration.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
