Patient Access Specialist - Southwest Clinic

Denver Health and Hospital Authority•Denver, CO

1d•Onsite

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families across outpatient clinic registration areas. Under minimal supervision, this role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist collaborates with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The role supports accurate billing, continuity of care, and compliance by confirming patient identity and maintaining demographic, guarantor, insurance, and encounter information in the electronic health record. It also explains patient financial responsibilities, collects payments, and connects patients with financial counseling or enrollment services when appropriate. The specialist checks insurance eligibility and benefits, helps resolve coverage issues, supports clinic operations, and contributes to quality and process improvement. The position requires compliance with applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA.

Requirements

No experience required.
Ability to organize and pay attention to detail.
Effective communication skills.
Ability to problem-solve and prioritize workflow.
Ability to demonstrate professional work behavior by following Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks at one time.
Ability to enter data quickly and accurately and complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Ability to type 25 words per minute.
Knowledge of Microsoft Office Suite.

Responsibilities

Register and check in patients for outpatient services, confirm identity using approved processes, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
Explain co-pays, deductibles, deposits, and self-pay expectations to patients; collect required point-of-service payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely access; communicate delays, coverage concerns, and registration issues; and support add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve issues.
Meet established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support new-hire training and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts and perks on brands and travel.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Clinical advancement program, shared governance, career growth, and advancement pathways.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
Eligibility as an employer for National Health Service Corps and Colorado Health Service Corps programs.