Patient Access Specialist - Southwest Clinic

Denver Health•Denver, CO

1d•$21 - $25

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families in outpatient clinic registration areas. Under minimal supervision, this role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The position supports accurate billing, continuity of care, and regulatory compliance by confirming patient identity, creating and maintaining encounters in the electronic health record, and collecting and updating demographic, guarantor, and insurance information. It also checks eligibility and benefits, identifies coverage or authorization issues, explains patient payment responsibilities, and connects patients with financial counseling or enrollment services when needed. The role supports clinic operations, quality and productivity standards, audits and process improvement, and provides training support to new hires.

Requirements

No high school diploma or GED required.
No experience required.
Strong organization and attention to detail.
Effective communication skills.
Ability to problem solve and prioritize workflow.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately.
Ability to complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic.

Responsibilities

Register and check in outpatient patients; confirm identity; create and maintain EHR encounters; and collect, verify, and update demographic, guarantor, and insurance information.
Explain financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect payments at the time of service; and connect patients with financial counseling or enrollment services as needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and timely patient access; communicate delays, coverage concerns, and registration issues; and support add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations and referral or authorization requirements; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet productivity, quality, accuracy, registration, and financial collection standards; participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Provide ongoing training support and answer questions for new hires.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
National Health Service Corps and Colorado Health Service Corps eligibility.