Patient Access Specialist-Freeway Clinic

University of Arkansas System • Little Rock, AR

2d • Onsite

About The Position

The Patient Access Specialist is a frontline role supporting patient experience, operational efficiency, and revenue cycle performance. The position primarily performs high-volume, detail-oriented pre-service activities to ensure scheduled appointments are accurately prepared in the electronic health record (EHR) and meet payer and provider requirements. The specialist serves as a subject-matter expert on Government Payors, validates pre-appointment requirements, and resolves patient access issues to support seamless access, reduce claim denials, and maintain revenue cycle integrity. The role also provides desk coverage and professional, customer-focused assistance to patients and other stakeholders.

Requirements

• High school diploma/GED and 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; or an associate degree and 2 years of experience in those areas; or a bachelor's degree.
• Ability to communicate accurately and completely and maintain confidentiality when necessary.
• Ability to provide professional and friendly assistance to the public and internal and external stakeholders.

Nice To Haves

• Bachelor’s degree.
• Experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification.

Responsibilities

• Analyze and reconcile the Daily Appointment Report (DAR) each day to ensure scheduled appointments are accurately reflected in the EHR.
• Serve as a subject-matter expert on Government Payors and validate their pre-appointment requirements.
• Resolve patient access-related items in billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections.
• Provide operational support by ensuring desk coverage as needed.
• Interact with and assist the public in a professional and friendly manner.
• Communicate accurate and complete information and maintain strict confidentiality when necessary.
• Maintain positive working relationships with co-workers, management, and ancillary departments, following patient- and family-centered care concepts and conduct guidelines.
• Assist internal and external stakeholders with exceptional customer service.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED