Access Coordinator II - Freeway Clinic

University of Arkansas System • Little Rock, AR

6d

About The Position

The Freeway Medical Clinic Access Coordinator II works under supervision and provides comprehensive support for patient care activities. The position may meet, greet, and assist the public; answer telephones; coordinate appointments, referrals, consults, tests, and procedures; check in and register patients; check out patients; collect payments and issue receipts; verify insurance coverage; and respond appropriately to third-party payer requirements. The coordinator also assists with hospital admissions and surgery scheduling. The role requires the ability to perform all duties of the Access Coordinator I level and other duties supporting patient care as needed.

Requirements

• High school diploma or GED.
• Two years of customer service or healthcare experience.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Ability to perform all duties of the Access Coordinator I level.
• Ability to meet the stated physical requirements, including lifting and carrying up to 25 pounds and pushing and pulling up to 25 pounds.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using the hospital system; conduct pre-registration as needed.
• Input and update accurate patient information.
• Create new patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by running patient eligibility checks; request outside records and gather outside medical records from referrals as needed.
• Meet, greet, and assist the public, and answer telephones professionally and courteously.
• Handle conflicts positively and professionally, using listening and negotiation skills to resolve disagreements.
• Use communication devices consistently and keep accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training hours and in-services.
• Participate in annual educational needs and assessment activities.
• Maintain required job skill competencies and complete an annual skill assessment.
• Complete and maintain documentation of continuing education hours annually.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED