Patient Access Specialist Multispecialty Clinic
About The Position
Inova Multispecialty Clinic - Oakville is seeking a Patient Access Specialist to admit and schedule patients, verify insurance, and provide financial counseling while adhering to Inova Health System’s Service Excellence standards. The position is full-time, Monday through Friday, with 8-hour shifts scheduled between 7:30 a.m. and 5:00 p.m. The role supports patient access and clinic operations through patient intake, registration, documentation, scheduling, insurance and referral coordination, financial assistance, and communication with patients and departments. It also includes coordinating transport for patients with special needs, assisting with health information management and utilization review tasks, and performing other duties as assigned.
Requirements
- High school diploma or GED.
- At least 1 year of patient access experience.
Nice To Haves
- Experience using the EPIC EHR system.
Responsibilities
- Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index them.
- Prepare schedules, track records, and navigate multiple systems.
- Coordinate documentation and follow up on case-related tasks.
- Assess insurance coverage and initiate financial assistance.
- Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
- Resolve moderate patient concerns and track follow-ups with patients.
- Educate patients about kiosks and report kiosk usage trends.
- Coordinate with departments, tailor patient messaging, and support patients.
- Validate insurance and track referral status.
- Schedule specialty visits and coordinate patient preparation.
- Coordinate transport for patients with special needs.
- Resolve minor chart issues and assist with release of information (ROI).
- Provide documentation to utilization review (UR) teams.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Inova matches the first 5% of eligible retirement contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
