Patient Access Specialist Sr

UCHealth•Colorado Springs, CO

3d•Onsite

About The Position

The Senior Patient Access Specialist schedules and registers patients and obtains demographic information while performing related clerical functions. The position is based onsite at UCHealth Printers Park Medical Plaza in Colorado Springs, Colorado, within MHS Adult OP Patient Access. It is full-time, works 80 hours per two-week pay period on the day shift, and pays $19.67–$25.57 per hour, depending on relevant experience. Hybrid and remote work are not offered. The role requires critical thinking, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment. The employee must take appropriate action and hold the required life support certification, including a current Basic Life Support card from the American Heart Association or American Red Cross before the start date. Renewals must be issued by the American Heart Association. UCHealth describes a comprehensive total rewards program that includes performance-related recognition and pay, health and well-being resources, paid time off and leave options, insurance, retirement and savings plans, and education and career-growth programs. Eligibility for some programs depends on scheduled work hours.

Requirements

Relevant life support certification as determined at the position level.
Basic Life Support certification through the American Heart Association or American Red Cross, with the card in hand before the start date and valid through 60 days after hire.
All BLS renewals must be issued by the American Heart Association.

Responsibilities

Schedule appointments and follow-up appointments, assigning an appropriate visit length per physician request.
Tell patients what to bring to appointments and provide the appointment time and physician location.
Register patients for medical care, including laboratory, outpatient, physician, and other medical-office services.
Pre-register patients when needed.
Collect and confirm patient demographics, current employer, emergency contact information, insurance, and case-specific information such as the referring physician.
Verify eligibility for governmental insurance payors, including Medicaid, Medicare, and Tricare.
Complete a Medicare Secondary Payor Questionnaire when applicable for Medicare-eligible patients.
Review patient accounts for outstanding balances and forward them to Accounting.
Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

Three-Year Incentive Bonus.
Annual merit pay increase based on performance, experience, skills, and cost of living.
Annual market reviews and base-pay adjustments as needed.
Medical, dental, and vision coverage.
24/7 mental health and well-being support for employees and dependents.
Discounted gym memberships and fitness resources.
Free Care.com membership.
Voluntary benefits including accident and critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
Paid time off, paid family and medical leave (including Colorado FAMLI), and leaves of absence.
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
Employer-provided short-term and long-term disability coverage, with a buy-up option.
403(b) plan with employer matching contribution; an additional 457(b) plan may be available.
Flexible spending accounts for health care and dependent day care; a health savings account is available with enrollment in a high-deductible medical plan.
Access to academic degrees and certificate programs.
For specific educational degrees, up to 100% of tuition, books, and fees paid by UCHealth; other programs may qualify for up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
Access to LinkedIn Learning and internal professional development opportunities.
Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.