Patient Access Specialist II-OMFS Clinic

Denver Health•Denver, CO

1d•$21 - $28

About The Position

The Patient Access Specialist II performs advanced outpatient clinic registration and access functions with increased independence, accountability, and proficiency. The role independently handles complex registration, insurance, and financial situations; serves as a knowledgeable resource for peers; and provides on-the-job training and workflow support. The specialist assists with quality and process improvement, supports regulatory and revenue integrity requirements, and provides flexible coverage across clinics and service lines to promote efficient operations and timely patient access. The position builds on Patient Access Specialist I skills by managing complex registration scenarios and documentation while following EMTALA, privacy, organizational, payer, and applicable regulatory requirements, including FQHC and HRSA guidelines. It also supports staff training and competency validation, acts as a resource during peak volumes, off-hours, and high-acuity events, and coordinates with clinical, scheduling, and revenue cycle partners to identify access barriers and minimize delays in care.

Requirements

Four to six years of patient access experience in a clinic or hospital setting.
No corrective action in the past year for internal candidates.
Excellent interpersonal communication, email, and telephone skills.
Skilled at analyzing information, critical thinking, and problem solving, with an emphasis on customer service.
Ability to work with diverse stakeholders, including attorneys, providers, patients, and staff, and explain procedures and policies in a healthcare setting.
Knowledge of insurance programs and registration requirements, including identification, insurance, powers of attorney, proof of address, copayments, and proper documentation.
Ability to protect patient confidentiality and maintain a secure and trusting environment.
Knowledge and understanding of clinic flow as it relates to patients and operations.
Ability to treat customers and coworkers with courtesy, dignity, and respect, including consistently courteous and respectful verbal and non-verbal communication.
Proficiency in Microsoft Office Suite.
Working knowledge of REDCap or willingness to learn.

Nice To Haves

Epic Credentialed Trainer Certification.
CHAA or CHAM certification through NAHAM.
CRCR certification through HFMA.
Bilingual skills.
Epic experience.

Responsibilities

Independently manage complex outpatient clinic registration and access scenarios, complete required documentation in a timely manner, and follow EMTALA, privacy, and organizational policies to support billing integrity and consistent patient access.
Provide on-the-job training, mentoring, and workflow guidance to staff and new hires; support competency validation and best practices; and serve as a resource during peak volumes, off-hours, and high-acuity events.
Maintain quality, productivity, and compliance standards, ensuring patient access activities align with organizational policies, payer requirements, and applicable regulations, including FQHC and HRSA guidelines.
Provide real-time workflow guidance to Patient Access Specialist I staff, reinforce standard work and best practices across shifts and units, support onboarding and competency validation, and function as an acting lead when assigned.
Identify access barriers, prioritize work in fast-paced environments, and coordinate with clinical, scheduling, and revenue cycle partners to support clinic flow and minimize delays in care.
Support quality and process improvement activities and regulatory and revenue integrity requirements.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other offerings.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, with career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, plus free student loan coaching and assistance navigating the program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.