Patient Access Specialist II-OMFS Clinic

Denver Health and Hospital Authority•Denver, CO

22h•Onsite

About The Position

The Patient Access Specialist II-OMFS Clinic performs advanced patient registration and access functions across outpatient clinics, working with increased independence, accountability, and proficiency. The role independently handles complex registration, insurance, and financial situations; completes documentation promptly; and follows EMTALA, privacy, organizational, payer, FQHC, and HRSA requirements to support patient access, billing integrity, and revenue integrity. The specialist serves as a resource for Patient Access Specialist I staff, provides on-the-job training, mentoring, workflow guidance, and competency support for staff and new hires, and may function as an acting lead when assigned. The position supports quality and process improvement, helps identify and address access barriers, prioritizes work in fast-paced settings, and coordinates with clinical, scheduling, and revenue cycle partners to support efficient clinic flow and timely care. Flexible coverage across clinics and service lines may be needed.

Requirements

4–6 years of patient access experience in a clinic or hospital setting.
Excellent interpersonal communication, email, and telephone skills.
Strong analytical, critical-thinking, and problem-solving skills with an emphasis on customer service.
Ability to work with diverse stakeholders, including attorneys, providers, patients, and staff, and explain healthcare procedures and policies.
Knowledge of insurance programs and registration requirements, including identification, insurance, powers of attorney, proof of address, co-pays, and related documentation.
Ability to maintain the confidentiality of patient information and create a secure, trusting environment.
Knowledge and understanding of clinic flow and its relationship to patient care and operations.
Ability to treat customers and coworkers with courtesy, dignity, and respect, consistent with policies and procedures.
No corrective action in the past year for internal candidates.
High school diploma or GED is not required; the posting states “No High School Diploma and/or No GED.”

Nice To Haves

Epic Credentialed Trainer Certification.
CHAA or CHAM certification through NAHAM.
Epic experience.
CRCR certification through HFMA.
Bilingual skills.
Proficiency in Microsoft Office Suite.
Working knowledge of REDCap or willingness to learn.

Responsibilities

Independently manage complex outpatient registration and access scenarios and complete required documentation in a timely manner.
Follow EMTALA, privacy, organizational, payer, FQHC, and HRSA requirements to support compliant access practices and billing integrity.
Provide on-the-job training, mentoring, workflow guidance, and support for competency validation and best practices.
Serve as a resource for Patient Access Specialist I staff during high-acuity events, off-hours, and peak volumes; reinforce standard work and act as a lead when assigned.
Maintain quality, productivity, and compliance standards across patient access activities.
Identify access barriers, prioritize work in fast-paced environments, and coordinate with clinical, scheduling, and revenue cycle partners to minimize care delays.
Support quality and process improvement activities and provide flexible coverage across clinics and service lines.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Career advancement pathways and a professional clinical advancement program with shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.