Patient Access Specialist I | Cardiology Clinic

Monument Health•Rapid City, SD

21h•$17 - $20•Onsite

About The Position

The Patient Access Specialist I is responsible for front-end patient access and registration functions that support patient care and the revenue cycle. This role serves as a first point of contact for patients and provides service to patients, families, physicians, clinicians, and internal departments. No experience is necessary to begin a healthcare career in this role. The position is based in the Cardiology Clinic at Monument Health's Rapid City, South Dakota location. It includes registration, financial clearance, scheduling, customer service, and business office duties, along with possible support for patient movement and transportation. Employees may be required to work beyond their scheduled shifts and must comply with the organization's attendance policy.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Ability to comply with Monument Health's Attendance Policy; employees may be required to work beyond normal scheduled shifts.
Physical ability to perform medium work: exert up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly to move objects.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

High school diploma or GED equivalent.
At least 1 year of customer service experience.
At least 1 year of patient relations experience.
At least 1 year of medical patient accounts or financial services experience.

Responsibilities

Accurately collect patient demographics, confirm identity, assign guarantors, and obtain and verify coverage information and necessary check-in or admission documents across patient settings and communication methods.
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities.
Apply knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Perform point-of-service collections, reconcile the cash drawer daily, and provide patients with basic account reconciliation.
Provide cost estimates for scheduled services, initiate financial clearance, and escalate financial clearance needs as appropriate.
Review authorization and referral records to confirm financial clearance.
Distribute and obtain required forms and signatures, including treatment consents, financial agreements, ABN/waivers, and other regulatory forms; educate patients and maintain regulatory compliance.
Perform business office duties such as handling calls and messages, patient and interdepartmental communications, scanning and faxing, taxi vouchers, mail distribution, lost and found, and safe and valuables duties.
Provide reception, way-finding, and attentive, friendly service that supports patients' emotional and physical needs and a secure, pleasant experience.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients, complete check-out and pre-arrival management, and manage and monitor wait lists and recall lists according to department protocols.
Maintain registration-related work queues and resolve errors on an ongoing basis.
Use the electronic medical record for tasks such as advanced directives, release of information, and patient portal proxy forms, and educate patients about basic purposes and regulations.
Address account inquiries and resolve or escalate them as appropriate.
Perform patient movement activities in the electronic medical record when needed.
Arrange patient transportation and other enabling services when needed.
Assist the clinical care team as needed, including providing transport under the team's direction.
Attend mandatory education, compliance, and safety program sessions; comply with current and future policies and procedures and report directly to the supervisor.
Perform other duties as assigned.