Patient Access Specialist I | Jackson Blvd Clinic

Monument Health•Rapid City, SD

1d•$17 - $20•Onsite

About The Position

The Patient Access Specialist I is responsible for the integrity of front-end patient access and registration functions, supporting excellent patient care and a seamless revenue cycle process. As a first point of contact, the specialist provides service to patients, families, physicians, clinicians, and internal departments while helping create a caring, professional, and respectful experience. The position follows a self-scheduling model using a rotational sign-up process. The standard weekly schedule consists of three 12-hour shifts and one 4-hour shift, with four weekend shifts per month, two on-call shifts per month, and work every other holiday. Employees must be able to work schedules and hours assigned by the department and may be required to work beyond normal scheduled shifts. The role is based at the Jackson Blvd. Clinic in Rapid City, South Dakota. It is categorized under Revenue Cycle and Registration and Scheduling.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Ability to comply with Monument Health’s Attendance Policy.
Ability to attend mandatory education, compliance, and safety program sessions and comply with current and future policies and procedures.
Physical capacity for medium work: exerting up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally; may need to move objects weighing up to 50 pounds seldomly.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

High school diploma or GED equivalent.
At least 1 year of customer service experience.
At least 1 year of patient relations experience.
At least 1 year of medical patient accounts or financial services experience.

Responsibilities

Accurately collect patient demographics, confirm identity, assign guarantors, verify coverage, and obtain necessary documents across patient settings and communication methods.
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities in support of Monument Health’s strategic objectives.
Apply knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Collect prepayments, outstanding balances, copayments, and coinsurance at the point of service; reconcile the cash drawer daily and provide basic account reconciliation to patients.
Provide cost estimates for scheduled services, initiate financial clearance, and escalate financial clearance needs appropriately.
Review authorization and referral records to confirm financial clearance.
Educate patients and distribute or obtain required forms and signatures, including treatment consents, financial agreements, ABN/waivers, and other regulatory forms.
Perform business office duties, including handling calls and messages, patient and internal communications, in-basket messages, scanning and faxing, taxi vouchers, mail distribution, and lost-and-found and safe-and-valuables tasks.
Provide reception and way-finding assistance and maintain friendly, caring communication that supports patients’ emotional and physical needs and a secure, pleasant experience.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients and manage check-out and pre-arrival tasks according to department protocols; manage and monitor wait lists and recall lists.
Maintain registration-related work queues and resolve errors on an ongoing basis.
Use the electronic medical record for tasks related to advanced directives, release of information, and patient portal proxy forms; explain their basic purpose and applicable regulations to patients.
Address patient account inquiries and resolve or escalate them as appropriate.
Perform patient movement activities in the electronic medical record when needed.
Arrange patient transportation and other enabling services when needed.
Assist the clinical care team as needed, including providing transport as directed by the clinical team.
Attend mandatory education, compliance, and safety program sessions; comply with current and future policies and procedures and report directly to the supervisor.
Perform other duties as assigned.