Patient Access Service Representative

Akron Children's Hospital•Boardman, OH

3d•Onsite

About The Position

The Patient Access Service Representative performs initial contact for patient access admitting services, emergency department, and outpatient registration duties. The position collects pre-admission and admission data; supports inpatient admission updates and ongoing maintenance of inpatient bed and patient census activity; processes medical-record discharges and retrieves medical records as applicable; and registers complete and accurate social, demographic, and financial information to create patient records in the system. The representative obtains required signatures on forms needed to treat patients and bill insurance, prepares forms and patient ID cards, confirms financial eligibility when applicable, and processes patient records and financial folders. The role also maintains and controls the cash flow of payments and daily deposits, and performs other duties as required. This is a part-time, 16-hour-per-week onsite position serving the Boardman Emergency Department and Diagnostic Imaging Registration. The schedule is variable, primarily days, with 5:00 a.m., 7:00 a.m., and 9:00 a.m. start times, and includes weekend and holiday rotation.

Requirements

High school diploma or equivalent.
Experience interacting with patients/customers across applicable age groups, with understanding of their needs for self-respect and dignity.
Experience working with all levels within an organization.
Proficiency in MS Office (Outlook, Excel, Word) or similar software.
Minimum two years of relevant experience is preferred.
Experience in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments in service industries is preferred.
Experience in healthcare is preferred.
Medical terminology knowledge or documented certification of class completion is preferred.

Nice To Haves

Experience in registration, insurance verification/pre-certification, patient accounts, and/or customer service functions, preferably in a medical setting.
Medical terminology knowledge or documented certification of class completion.
Experience in healthcare.
At least two years of relevant experience.
Experience in medical-field registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments.

Responsibilities

Perform initial contact for patient access admitting services, emergency department, and outpatient registration duties.
Collect pre-admission and admission data; update inpatient admissions and maintain inpatient bed and patient census activity.
Process medical-record discharges and retrieve medical records, as applicable.
Register complete and accurate social, demographic, and financial information to create patient records in the system.
Obtain appropriate signatures on forms needed to treat patients and bill insurance.
Prepare forms and patient ID cards.
Confirm financial eligibility when applicable.
Process patient records and financial folders.
Maintain and control the cash flow of payments and daily deposits.
Perform other duties as required.