Patient Access Scheduler - Opthamology

Geisinger•Pittston, PA

3d•Onsite

About The Position

The Patient Access Scheduler provides appointment scheduling services to patients and referring physician offices. The role matches physician-specific scheduling guidelines with patient preferences across the system using technology, and collects and maintains basic patient registration and insurance information in compliance with HIPAA guidelines. It facilitates positive communication among patients, physicians, clinical staff, outreach sites, and internal departments through writing, telephone, email, and internet channels. The position schedules appointments for providers, including specialty and ancillary services, and provides preparation instructions for ancillary and diagnostic procedures and tests. It coordinates basic registration, demographic, and insurance information to support timely and accurate payment. The scheduler handles appointment scheduling, cancellation, and confirmation requests; processes referral requests; responds to questions about appointment status; coordinates holds and releases of template slots; and facilitates physician-to-physician or department contact. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
At least 1 year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.

Nice To Haves

Associate's degree in Business Administration or Management.

Responsibilities

Schedule system-wide appointments for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests, and provide appropriate preparation instructions in accordance with physician-specific and department guidelines.
Collect and coordinate accurate basic registration, demographic, and insurance information while scheduling appointments.
Complete appointment scheduling, cancellation, and confirmation requests by matching patient preferences with physician-specific scheduling guidelines and available appointment times and locations.
Process referral requests and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the hold and release of template slots for requests occurring within weeks.
Facilitate and ensure physician-to-physician or department contact.
Communicate with patients, physicians, clinical staff, outreach sites, and internal departments through writing, telephone, email, and internet channels.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off (PTO) plan with rapid accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits, including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.