Patient Access Scheduler - Part Time - Dermatology

Geisinger•Danville, PA

4d•Onsite

About The Position

The Patient Access Scheduler provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient preferences across the system. The role uses technology to maintain accurate basic patient registration and insurance information in compliance with HIPAA guidelines and facilitates positive communication among patients, physicians, clinical staff, outreach sites, and internal departments. This position is based on-site at the department location and is typically performed in an office environment. The schedule is Monday and Wednesday for eight hours and Friday for a half day, totaling 20 scheduled hours per week. The role requires at least one year of related work experience. Employees are accountable for meeting job-specific obligations and following organizational policies and procedures.

Requirements

High school diploma or equivalent (GED).
At least one year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.
Ability to comply with HIPAA guidelines and organizational policies and procedures.

Nice To Haves

Associate degree in Business Administration or Management.

Responsibilities

Schedule patient appointments system-wide for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests, and provide appropriate preparation instructions using physician-specific and department guidelines.
Collect and complete accurate basic registration, demographic, and insurance information during scheduling to support timely and accurate payment for services.
Complete appointment scheduling, cancellation, and confirmation requests by matching patient preferences with documented physician-specific scheduling guidelines and offering the first available appointment in consideration of preferred time, date, and location.
Process referral requests and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the hold and release of template slots for requests occurring within weeks.
Facilitate and ensure physician-to-physician or department contact.
Communicate with patients, physicians, clinical staff, outreach sites, and internal departments using writing, telephone, email, and internet skills.

Benefits

Health, dental, and vision benefits starting on day one, including for part-time positions.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
Company-paid life insurance and short-term and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off (PTO) plan.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with childcare, eldercare, and pet-care referrals; free legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, and identity theft protection benefits.