Patient Access Scheduler - Part Time - Dermatology

Geisinger•Danville, PA

6d•Onsite

About The Position

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide using technology. Collects and maintains accurate basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multichannel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using writing, telephone, email, and internet skills. This role is on-site at the department location and is typically performed in an office environment. The position is scheduled for 20 hours per week on days. The employee is accountable for satisfying job-specific obligations and complying with organization policies and procedures.

Requirements

High school diploma or GED.
At least 1 year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.

Nice To Haves

Associate's degree in Business Administration or Management.

Responsibilities

Schedule patient appointments system-wide for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests, and provide appropriate preparation instructions using physician-specific and department guidelines.
Complete accurate basic registration, demographic, and insurance information during scheduling to support timely and accurate payment for services.
Complete appointment scheduling, cancellation, and confirmation requests by matching patient preferences with documented physician-specific scheduling guidelines and identifying the first available appointment that aligns with preferences for time, date, and location.
Process requests for referrals and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the hold and release of template slots for requests scheduled within weeks.
Facilitate and ensure physician-to-physician or department contact.
Maintain patient information in compliance with HIPAA guidelines and organization policies and procedures.

Benefits

Health, dental, and vision benefits from day one, including for part-time positions.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with the opportunity to earn a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, and identity theft protection benefits.