Patient Appointment Scheduler - Part Time

Silver Pine Medical Group • Sterling Heights, MI

3d • $17 - $25 • Onsite

About The Position

The Patient Appointment Scheduler makes patient appointments in a fast-paced call center environment while following medical practice procedures. The scheduler provides exceptional customer service when scheduling appointments or routing callers to the appropriate person or department, and gives doctors and advanced practice providers organized, complete, and accurate information for clinic appointments. The position may also include tasks in another area, such as receptionist or medical assistant duties.

Requirements

• High school diploma or equivalent.
• At least one year of appointment scheduling and/or customer service experience.
• Word processing and computer experience.
• Knowledge of medical practice protocols related to appointment scheduling.
• Knowledge of medical terminology.
• Familiarity with manual or computerized scheduling systems and software.
• Strong knowledge of customer service techniques.
• Ability to communicate calmly and effectively with patients, physicians, and other staff.
• Ability to problem-solve and resolve conflicts effectively.
• Ability to adapt to frequent schedule changes and appointment restrictions and communicate those changes to patients in a timely manner.
• Ability to multitask efficiently in a high-volume environment.
• Must adhere to call quality guidelines.

Nice To Haves

• Associate degree.
• Knowledge of health insurance plans and coverage.
• Appointment scheduling or customer service experience in a medical or healthcare environment.

Responsibilities

• Answer incoming calls, emails, and other inquiries to schedule appointments.
• Schedule appointments for new and established patients by phone, prioritizing based on patient needs and scheduling criteria.
• Manage call flow and patient interactions calmly and professionally using customer service principles.
• Communicate effectively with patients, physicians, team members, and other staff to complete tasks and relay important information.
• Enter cancellations, additions, and rescheduling updates into the system and/or master schedule.
• Maintain relevant scheduling records and ensure information is accurate.
• Use the scheduling system to coordinate patient appointment needs with physician availability efficiently.
• Understand insurance plans and attach patients’ insurance policies to the correct plan based on information provided verbally over the phone.
• Potentially perform tasks in another area, such as receptionist or medical assistant duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED