Appointment Scheduler

Lone Star Family Health Center • Spring, TX

4d • Hybrid

About The Position

Join the healthcare team as an Appointment Scheduler, serving as a first point of contact for patients and a link in their care journey. The role manages incoming calls, schedules appointments, and helps patients reach the appropriate care and staff. The position is based in Spring, Texas, and is hybrid and full-time.

Requirements

• High school diploma or GED.
• At least 1 year of healthcare-related experience.
• Bilingual proficiency in English and Spanish.
• Excellent communication and organizational skills.
• Proficiency with computer systems, including Microsoft Office and electronic health record software such as Athena Health or similar platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor, positive attitude, and strong customer service orientation.
• Ability to work collaboratively within a team environment.

Responsibilities

• Answer incoming medical calls professionally and compassionately, screen calls, and take detailed messages.
• Schedule, reschedule, and cancel patient appointments while maintaining accurate records.
• Enter patient correspondence into health records and relay messages to clinical staff.
• Respond to routine patient inquiries and direct callers to appropriate departments or staff.
• Complete patient intake information and verify insurance eligibility.
• Gather information from providers and patients about concerns and escalate them to appropriate team members.
• Process phone payments for patient balances and collection accounts when necessary.
• Maintain confidentiality and comply with HIPAA regulations in all patient interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED