Appointment Scheduler

Physicians Primary Care • Cape Coral, FL

20h

About The Position

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for its Adult Medicine division in Cape Coral. The position involves answering a high volume of calls, scheduling patient appointments, accurately recording patient information, and communicating messages to appropriate parties. The scheduler must handle calls professionally and compassionately, maintain good working relationships with providers, staff, and patients, and protect confidential information in accordance with HIPAA guidelines and regulations. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• Experience working in a high-volume call center environment.
• Strong attention to detail and ability to record information accurately.
• Ability to develop and maintain rapport and cooperative working relationships with providers, staff, and patients.
• Ability to handle calls professionally and compassionately.
• Knowledge of insurance, referrals, and eligibility.
• Regular and reliable job attendance is required.

Nice To Haves

• One year of medical office experience, or a combination of medical education and office experience.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain appropriate patient information when scheduling appointments, including demographic and insurance information.
• Accurately record information in the patient management system.
• Communicate messages to appropriate parties.
• Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
• Maintain regular and reliable attendance.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) with company match.
• Free financial advising.
• Paid Time Off (PTO).
• Paid holidays.
• Uniform allowances at hire and each anniversary.
• Company-paid continuing education courses through CEdirect.
• Reimbursement for position-required certifications and/or license.
• Employee Assistance Program (EAP).
• Employee Resource Assistance Program (ERAP).
• Discounted legal and document services.
• Milestone gifts.
• Employee appreciation events and gifts.
• Opportunity to advance and grow within the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed