Appointment Scheduler

E.N.T. Specialty Partners • Dallas, TX

4d • Remote

About The Position

The Appointment Scheduler manages a high volume of inbound and outbound calls courteously and efficiently. The role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to callers. The position is remote-based and involves coordinating functions across multiple office settings while interacting with clinical, provider, and administrative staff. Responsibilities may evolve to meet changing clinic needs and support team success.

Requirements

• High school diploma or equivalent.
• Proficiency in electronic health record systems.
• Strong understanding of medical terminology.
• Patient-care focus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, attention to detail, and the capacity to manage competing priorities.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.

Nice To Haves

• Experience with eClinicalWorks or a similar platform.
• ENT knowledge.

Responsibilities

• Manage large volumes of inbound and outbound calls, identifying self and the clinic on each call.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in interactions with patients, staff, and providers.
• Coordinate functions in multiple office settings and interact with clinical, provider, and administrative staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED