Patient Access Scheduler - Full Time

Williamson Health•Franklin, TN

10d

About The Position

The Patient Access Scheduler provides customer service while scheduling outpatient diagnostic exams and special procedures across all Williamson Medical Center locations. The role communicates procedure and preparation information to patients and physician offices, documents relevant details for hospital personnel, and maintains faxes using the Faxcert solution. The scheduler manages scheduling requests in the Meditech Scheduling Module, verifies patient information, reviews physician orders for accuracy and medical necessity, and communicates scheduling, insurance, and precertification information to hospital employees and physician office staff. The role also routes and reconciles faxes, supports coordination of special procedures, participates in departmental meetings, and performs other related duties assigned by a manager or director.

Requirements

High school diploma or equivalent.
At least three years of clerical office experience.
Excellent customer service skills.
Ability to communicate verbally in English and write legibly.
Effective oral and written communication skills.
Ability to type consistently.
Ability to work well under pressure and function both dependently and independently.
Ability to sit for prolonged periods and to stand, walk, and bend.
Must wear a telephone headset.

Nice To Haves

Medical scheduling experience.
Knowledge of medical terminology.

Responsibilities

Provide professional customer service and use effective telephone skills while managing the scheduling call center.
Schedule, reschedule, and cancel procedures accurately in the Meditech Scheduling Module; check voicemail daily.
Verify patient information, select the appropriate record from the MPI, assign a new medical record number when search criteria are met, and assign patient visit numbers accurately.
Document relevant patient information in scheduler notes and communicate procedure instructions to patients or physician office staff.
Review physician orders for accuracy and medical necessity; notify physician offices of discrepancies before the patient arrives and document them in scheduler notes.
Review and reconcile faxes through Faxcert, enter accurate reference ID information, forward faxes to the appropriate department promptly, and update reference IDs when corrected orders are received.
Use knowledge of radiologist schedules to schedule special procedures and notify registrars of procedures requiring bed assignments.
Distribute and retrieve after-hours scheduling books in a timely manner.
Participate in departmental meetings and huddles and recommend improvement opportunities.
Communicate with hospital employees and physician office staff regarding precertification requirements; enter or update patient insurance information during scheduling.
Adjust lunch and break schedules as needed to accommodate coworkers and departmental needs.
Communicate scheduling issues to other schedulers and coordinate with Registration staff about changes or issues affecting patient outcomes.
Report concerns to a supervisor or director and bring possible solutions when raising problems.
Follow the standard fax-to-schedule process and complete requests accurately and promptly.
Perform other related duties assigned by the manager or director.