Patient Access Scheduler

Baptist Healthcare System • Lexington, KY

15h

About The Position

Baptist Health is seeking a Patient Access Scheduler to join its team in Lexington, Kentucky. The role schedules patients for diagnostic tests and procedures ordered by referring physicians, generally through Epic, fax, or telephone. The scheduler handles a high volume of incoming calls and faxes and coordinates multiple procedures across multiple departments.

As the first point of contact for patients and physician offices, the scheduler provides customer service and communicates to ensure their needs are met. The role includes explaining preparation requirements and instructions for ordered tests, identifying necessary precertifications, authorizations, or referrals, and maintaining effective communication with patients, physician offices, and hospital ancillary departments.

The scheduler also completes preregistration, prepares payment estimates, verifies insurance and evaluates benefits before appointments, and retains orders for all scheduled appointments before service.

Requirements

• High school diploma or equivalent.
• Typing speed of 45–50 words per minute.

Nice To Haves

• Registration or scheduling experience preferred.

Responsibilities

• Schedule patients for diagnostic tests and procedures as ordered by referring physicians, generally through Epic, fax, or telephone.
• Handle a large volume of incoming calls and faxes and schedule multiple procedures across multiple departments.
• Serve as the first point of contact for patients and physician offices, providing customer service and addressing their needs.
• Inform patients and/or physician staff about preparation requirements and instructions for ordered tests.
• Identify precertifications, authorizations, and referrals that need to be acquired.
• Maintain effective communication with patients, physician offices, and hospital ancillary departments.
• Complete preregistration, create payment estimates, verify insurance, and evaluate benefits before appointments.
• Retain orders for all scheduled appointments before service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED