Patient Access Scheduler Senior - Neurology
About The Position
This is a full-time, days position requiring a High School Diploma or GED equivalent and two (2) years of related experience. An Associate's degree is preferred, as is previous patient access registration, healthcare scheduling, or neurology experience. The role involves providing appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. It also includes collecting and maintaining accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines, and facilitating positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments using advanced writing, telephone, e-mail, and internet skills.
Requirements
- High School Diploma or GED equivalent
- Two (2) years related experience
- Clerical I
- Customer Service
- Interpersonal Communication
- Medical Records Systems
- Multitasking
- Working Independently
Nice To Haves
- Associate's degree
- Previous patient access registration experience
- Previous healthcare scheduling experience
- Previous neurology experience
Responsibilities
- Schedules patient appointments system wide for providers including specialty and ancillary services.
- Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
- Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
- Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
- Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
- Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
- Processes requests for referrals and obtains the referrals for physician offices as required.
- Answers patient and referring physician questions pertaining to appointment status.
- Coordinates the hold and release of template slots for requests to occur within weeks.
- Facilitates and assures physician to physician or department contact.
- Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
- Makes suggestions for improvements to procedures or innovations to enhance patient service.
- Serves as a mentor and preceptor to new hires and co-workers.
- Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
- Leads internal department improvement teams to identify and resolve appointment related technology, procedures, work flows, resource management and scheduling-related issues.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA)
- Health savings account (HSA) with employer contribution
- Company-paid life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan that includes automatic Geisinger contribution
- Generous paid time off (PTO) plan
- Tuition reimbursement
- MyHealth Rewards wellness program
- Adoption assistance
- Fertility assistance
- Parental leave pay
- Military leave pay
- Free Care.com membership with discounted backup care
- Employee Assistance Program (EAP)
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Identity theft protection
- Universal life insurance
- Pet insurance
- Legal insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
