Patient Access Representative | Emergency Dept | 36 hrs/week

Sanford Health•Wisconsin Rapids, WI

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, depending on the location and setting, along with other assigned duties. In registration, the PAR greets patients, verifies demographic information, completes registrations and related paperwork, creates electronic files, routes documents, explains paperwork, obtains signatures, establishes financial responsibility, assists with payment arrangements, and collects payments. The role may also resolve registration work queue issues, denied insurance claims, and registration database maintenance. In scheduling, the PAR schedules appointments and procedures, coordinates referrals, conducts pre-authorizations, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The PAR works with nursing teams and providers to coordinate appointments and may coordinate provider schedules and manage work queue issues, recalls, and waitlists. Depending on the setting, the role may operate multi-line telephones and serve as a switchboard operator, including calling codes and paging providers. Additional duties may include chart preparation, document coordination, financial assistance, tracking visits, health information management, reports, assessments, telemedicine coordination, provider and schedule maintenance, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies. The PAR mentors new representatives and other staff, maintains confidentiality, and demonstrates professionalism, cooperation, teamwork, independence, customer service, empathy, medical terminology knowledge, and professional written communication.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential; six months of customer service experience is desired.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service skills and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.
Experience in a medical office setting.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Complete registration paperwork, create electronic files, and provide, scan, and route forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish financial responsibility, assist with arrangements, and collect co-payments, pre-payments, and account payments.
Address registration work queue issues, denied insurance claims, and registration database maintenance as applicable.
Schedule appointments and procedures, coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Coordinate appointments with nursing teams and providers to meet patient needs.
As applicable, coordinate provider schedules and resolve work queue issues and manage recalls and waitlists.
Operate multi-line telephones and, depending on the location, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-specific duties, which may include chart preparation, financial assistance, visit tracking, health information management, reporting, assessment administration, telemedicine coordination, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.