Patient Access Representative | Emergency Dept | 20 hrs/week

Sanford Health•Stevens Point, WI

3d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting, and completes additional duties as assigned. In registration, the PAR greets patients, verifies demographic information, completes registrations and related paperwork, creates electronic files, and provides, scans, and routes documents. The role includes explaining paperwork and obtaining signatures, establishing financial responsibility or assisting with payment arrangements, and collecting co-payments, pre-payments, or account-balance payments. The PAR may also resolve registration work-queue issues, denied insurance claims, and registration database concerns. In scheduling, the PAR arranges patient appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The role collaborates with nurses and providers to coordinate appointments and may maintain provider schedules, resolve work-queue issues, and manage recalls and waitlists. Depending on the setting, other duties may include coordinating charts and supporting documents, assisting with financial assistance, tracking visits, maintaining account information, preparing reports, coordinating telehealth appointments, entering and verifying charges, making reminder calls, and supporting hospital admissions and office operations. The PAR may operate multi-line telephones and, depending on the location, serve as a switchboard operator for codes and provider paging. In all settings, the role mentors new Patient Access Representatives and other staff, maintains confidentiality, and contributes to a professional, respectful, cooperative team environment. The position requires excellent customer service, empathy, teamwork and independent work, and professional written communication. The schedule is Thursday, Friday, and Saturday from 7:00 a.m. to 1:00 p.m., for 20 scheduled hours per week.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Ability to provide excellent customer service and empathize with patients and their situations.
Ability to maintain confidentiality of sensitive information.
Ability to work as part of a team and independently.
Professional written communication skills.
High school diploma or equivalent preferred.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Working knowledge of medical terminology.
Medical office experience.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information for accurate registration and/or scheduling.
Complete registration paperwork, create electronic files, and provide, scan, and route forms and documents.
Explain required paperwork and obtain patient signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account-balance payments.
Address and resolve registration work-queue issues, denied insurance claims, and registration database matters as applicable.
Schedule appointments and procedures; coordinate referrals, pre-authorizations, and interpreter services.
Check patients in and out and offer enrollment in additional resources.
Collaborate with nursing staff and providers to coordinate appointments according to patient needs.
As applicable, coordinate provider schedules, resolve work-queue issues, and manage recall lists and waitlists.
Depending on the setting, coordinate charts and provider documents; assist with financial assistance; track visits and account information; prepare reports; coordinate telehealth appointments; maintain schedules; enter and verify charges; make reminder calls; and support hospital admissions and office operations.
Operate multi-line telephones and, where applicable, serve as a switchboard operator by calling codes and paging providers.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.
Work as part of a team and independently, taking direction from the nursing team as needed.