Patient Access Representative | Emergency Dept | 20 hrs/week

Sanford Health•Stevens Point, WI

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, with duties varying by location and setting. In registration, the PAR greets patients, verifies demographic information, registers or schedules patients, manages related paperwork and electronic files, provides and routes forms, explains paperwork, obtains signatures, establishes financial responsibility, assists with payment arrangements, and collects copayments and other payments. The role may also resolve registration work-queue issues, denied insurance claims, and database maintenance needs. In scheduling, the PAR schedules appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The PAR collaborates with nursing staff and providers to coordinate appointments and may maintain provider schedules, resolve work-queue issues, and manage recalls and waitlists. The role operates multi-line phones and, depending on the setting, may operate a switchboard, call codes, and page providers. Additional duties may include preparing charts, coordinating provider documents, discussing prepayment responsibilities, assisting with financial assistance, tracking visits, maintaining health information on patient accounts, preparing reports, administering assessments, coordinating telemedicine appointments, maintaining provider schedules, entering and verifying charges, making appointment reminder calls, supporting hospital admissions, copying and faxing documents, and ordering supplies. The PAR mentors new representatives and other staff, maintains confidentiality, and contributes to a professional, respectful, cooperative team environment while also working independently.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills for making notes.
BLS may be required for certain locations and/or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Create electronic files; provide, scan, and route forms and documents; explain paperwork and obtain required signatures.
Establish financial responsibility, assist with payment arrangements, and collect copayments, prepayments, and account payments.
Resolve registration work-queue issues, denied insurance claims, and registration database maintenance needs as applicable.
Schedule appointments and procedures, coordinate referrals, conduct pre-authorization, arrange interpreter services, and check patients in and out.
Collaborate with nursing staff and providers to coordinate appointments around patient needs.
Maintain provider schedules and manage work queues, recalls, and waitlists as applicable.
Operate multi-line telephones and, depending on location, perform switchboard duties, call codes, and page providers.
Perform additional setting-specific duties, which may include chart preparation, financial assistance coordination, visit tracking, reports, assessments, telemedicine coordination, charge entry and verification, reminder calls, admission support, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation while working independently and as part of a team.