Patient Access Representative | Emergency Dept | 36 hrs/week

Sanford Health•Wisconsin Rapids, WI

3d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting. In registration, the PAR greets patients, verifies demographics, completes related paperwork, creates electronic files, scans and routes documents, explains paperwork, collects signatures, establishes financial responsibility, and collects applicable payments. The role may also resolve registration work queue issues, denied insurance claims, and database maintenance needs. In scheduling, the PAR arranges appointments and procedures, coordinates referrals and pre-authorizations, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The PAR works with nursing staff and providers to coordinate appointments and may maintain provider schedules, work queues, recall lists, and waitlists. Other duties vary by setting and may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account health information management, reporting, assessments, Telemed coordination, charge entry and verification, appointment reminders, hospital admissions, faxing, copying, and ordering supplies. The PAR operates multi-line telephones and may serve as a switchboard operator, including calling codes and paging providers. The role also mentors new Patient Access Representatives and other staff, maintains confidentiality, demonstrates professionalism and cooperation, and provides empathetic customer service. The position requires the ability to work both independently and as part of a team, often taking direction from the nursing team. The schedule is 36 hours per week, Monday through Wednesday, 5:00 p.m. to 5:00 a.m.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Medical terminology knowledge is helpful.
Ability to work both independently and as part of a team.
Ability to maintain confidentiality and use professional written communication when making notes.
BLS may be required for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology knowledge is helpful.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Complete registration paperwork, create electronic files, and provide, scan, and route required forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish and assign financial responsibility, assist with payment arrangements, and collect applicable co-payments, pre-payments, and account-balance payments.
Address registration work queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule patient appointments and procedures; obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services, check patients in and out, and offer enrollment in additional resources.
Collaborate with nursing staff and providers to coordinate appointments that meet patient needs.
As applicable, coordinate provider schedules and resolve work queue issues; manage recall lists and waitlists.
Operate multi-line telephones and, depending on setting, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-specific duties, which may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account information management, reporting, assessments, Telemed coordination, schedule maintenance, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, cooperation, and empathetic customer service.