Patient Access Representative - Per Diem

Geisinger • Wilkes-Barre, PA

3d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as applicable.

The position works in an office environment and is accountable for meeting job-specific obligations and complying with organizational policies and procedures. The listed duties represent typical elements considered necessary to perform the job successfully.

Requirements

• High school diploma or equivalent (GED) required.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems (HIS), HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience preferred.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
• Apply insurance guidelines and rank requirements to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees at the time of service as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages through multiple channels related to appointment, referral, prescription, and complaint requests from patients or physicians.
• Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, and coinsurance, and collect payments accordingly.
• Post cash according to department guidelines.
• Independently work work queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain medical records accurately and process releases.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain and use patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and domestic partner benefits.
• Collaborative, cooperative, and collegial workplace atmosphere.

What This Job Offers

• Education Level: High school or GED