Patient Access Representative - Traverse City, MI (Days and 1 Saturday per month)

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner. The role requires mobility to assist people, including transporting them or arranging transportation when needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, provides information to help patients understand procedures, expectations, and the hospital environment, and handles confidential medical information with a high degree of care. The position also involves keeping offices and work areas orderly and stocked, checking department communications daily by telephone voicemail and/or email, implementing requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.

Responsibilities

Greet and direct patients, family members, and other customers to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information that helps patients understand procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of care.
Keep offices and work areas orderly and properly stocked.
Check department communications daily through telephone voicemail and/or email.
Implement requested changes to current information-collection procedures, including changes requested before formal documentation is issued.
Precept new hires and provide the education required for their positions.
Perform other duties assigned by the PAS leadership team.