Patient Access Representative - Traverse City, MI (Days and 1 Saturday per month)

Munson Healthcare•Traverse City, MI

2d•Onsite

About The Position

The Patient Access Representative greets and directs patients and families to testing and surgical areas in a courteous, welcoming manner. The role is highly mobile and assists patients, families, and visitors, including transporting them or arranging transportation as needed. The representative obtains and verifies required patient information for timely entry into the registration system, works positively with staff at all levels, and communicates information about procedures, expectations, and the hospital environment in a friendly and understandable way. The position handles confidential medical information, maintains an orderly and properly stocked work area, and checks department communications daily by telephone voicemail and/or email. The representative promptly implements requested changes to information-collection procedures, sometimes before formal documentation is issued, and serves as a preceptor to educate new hires. Other duties may be assigned by the PAS leadership team. The position is full-time, with a day schedule of Monday through Friday, 7:00 a.m. to 3:30 p.m., and one Saturday every four weeks. A $2,700 sign-on bonus is available. Munson Healthcare requires employees to have vaccination or lab-confirmed immunity for measles, mumps, rubella, and varicella, as well as an annual flu vaccine or an approved medical or religious exemption.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.

Responsibilities

Greet and direct patients, families, and other customers to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information to promote patient understanding of procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of control.
Keep offices and the work area orderly and properly stocked.
Check department communications daily through telephone voicemail and/or email and promptly implement requested changes to information-collection procedures.
Precept new hires and provide the education required for their position.
Perform other duties assigned by the PAS leadership team.