Patient Access Representative (Traverse City - Day shift - FFCHC)

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner. The role requires mobility to assist people, including transporting them or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, provides information to help patients understand procedures, expectations, and the hospital environment, and handles confidential medical information with a high degree of care. The role also includes keeping offices and work areas orderly and stocked, checking department communications daily by voicemail and/or email, promptly implementing requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Ability to work positively with staff at all levels.
Ability to handle confidential medical information appropriately.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. Employees must also receive an annual flu vaccine or have an approved medical or religious exemption.

Responsibilities

Greet patients, family members, and other customers courteously and direct them to testing and surgical areas.
Assist patients, families, and visitors, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information that helps patients understand procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of care.
Keep offices and work areas orderly and properly stocked.
Check department communications daily using telephone voicemail and/or email.
Implement requested changes to information-collection procedures promptly, including before official documentation when requested.
Act as a preceptor for new hires and provide the education required for their positions.
Perform other duties assigned by the PAS leadership team.