The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to obtain pertinent account information, verifies insurance, calculates and collects patient liability amounts, and obtains required treatment signatures. The representative answers questions and clearly explains policies, checks for physician orders and attaches them to the appropriate patient record, prepares paperwork for distribution to the relevant unit or department, and escorts patients or refers them to an available escort as needed.
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Education Level
High school or GED