Patient Access Representative (Full-time regular, Day Shift)

Adventist Health•Hanford, CA

2d•$25 - $30

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to collect pertinent account information, verifies insurance, calculates and collects patient liability amounts, and obtains all signatures required for treatment. The representative answers questions and clearly explains policies. They check for physician orders and attach them to the appropriate patient record to help ensure the correct test is received, print and collate paperwork for distribution to the relevant unit or department, and escort patients to their area or refer them to an available escort as needed. The position follows guidelines and instructions from senior staff and may perform other job-related duties as assigned. It is a full-time, regular, day-shift role at Adventist Health in the Sacramento metropolitan area. The organization requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Requirements

High school education, GED, or equivalent is preferred.
Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.

Nice To Haves

High school education, GED, or equivalent.
Associate’s or technical degree, or an equivalent combination of education and related experience.

Responsibilities

Register patients accurately and promptly.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, and research as needed to ensure accuracy.
Calculate and collect patient liability amounts.
Enter authorization information accurately as needed.
Obtain all signatures required for treatment.
Answer questions and explain policies clearly.
Check for physician orders and attach them to the patient medical record to help ensure patients receive appropriate tests.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.