Patient Access Scheduling Representative (Outpatient) (Full-time regular, Day Shift)

Adventist Health • Bakersfield, CA

14h • $25 - $30

About The Position

The Patient Access Scheduling Representative facilitates patient medical and financial clearance using healthcare knowledge, clinical judgment, and communication skills to help resolve patient-access issues, service authorizations, and coordination of scheduled programs. The role handles a wide range of activities with varying levels of difficulty and regularly works with sensitive and confidential information, interpreting policies and procedures to guide its use.

The representative coordinates and schedules patient care for wellness programs, supports communication among scheduling staff and other stakeholders, responds to telephone inquiries about physician referrals, and maintains scheduling data. The role also collaborates with Patient Financial Services on authorizations and related documentation, supports wellness-program communications and promotional materials, participates in training, and performs other assigned duties.

Requirements

• High school education, GED, or equivalent is preferred.
• Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.
• Two years of healthcare experience is preferred.
• Must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

• High school education, GED, or equivalent.
• Associate’s or technical degree, or an equivalent combination of education and related experience.
• Two years of healthcare experience.

Responsibilities

• Coordinate and schedule patient care for all wellness programs.
• Facilitate communication among patient scheduling staff, user departments, physicians, physician office staff, and patient clients.
• Answer telephone inquiries regarding physician referrals and cover front desk duties when needed.
• Maintain the patient scheduling database.
• Collaborate with Patient Financial Services to ensure appropriate authorizations are obtained in accordance with its policies and procedures.
• Submit documentation for retro-authorization as appropriate, and file appeals for denial of services.
• Develop the monthly Wellness newsletter, update the website, and develop promotional flyers.
• Actively participate in training.
• Perform other duties as assigned by department leadership and other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED