Patient Access Representative - (Traverse City - Day shift - FFCHC)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in the facility in a courteous, welcoming manner. The role is highly mobile and may involve transporting patients and visitors or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels, provides information to help patients understand procedures and expectations, and handles confidential medical information with a high degree of care. The position also involves keeping offices and work areas orderly and stocked, checking department communications daily, promptly implementing requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Ability to handle confidential medical information with a high degree of control.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors with transportation, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information about procedures, expectations, and the hospital environment in a friendly and kind manner.
Protect confidential medical information.
Keep offices and work areas orderly and properly stocked.
Access department communications daily by telephone voicemail and/or email.
Implement requested changes to current information-collection procedures promptly, including changes communicated before official documentation is issued.
Precept new hires and provide the education required for their position.
Perform other duties as assigned by the PAS leadership team.