Patient Access Representative (Per Diem)

St. Luke's University Health Network•Center Valley, PA

4d•Onsite

About The Position

The Patient Access Representative handles the complete patient registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and addressing registration-related work queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle departments to support a positive patient experience, clean claims, and payment for services. Occasional travel between campuses or regional locations may be required. The position is per diem, with at least 16 hours per month required. Flexible shifts are available for sign-up as needed. Center Valley shifts include 6 a.m.–2 p.m., 3 p.m.–8 p.m., and 7 a.m.–3 p.m.; Regional Breast Center shifts include 7 a.m.–3:30 p.m., 8 a.m.–4:30 p.m., and 10 a.m.–6:30 p.m. One weekend per month is required, from 7 a.m.–2:30 p.m. Locations are Center Valley and the Regional Breast Center in Center Valley.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Must be able to work at least 16 hours per month.
Must work one weekend per month, 7 a.m.–2:30 p.m.
Ability to sit or stand for up to 8 hours per day, including periods of 4 or more hours at a time.
Frequent use of hands and fingers for data entry.
Ability to walk frequently and push a wheelchair weighing up to 250 pounds.
Ability to occasionally carry or lift up to 15 pounds.
Hearing sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to protect the accuracy and integrity of electronic medical records, and report possible identity theft situations to the clinical department and leadership.
Maintain knowledge of network policies for patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, primary care and referring provider details, diagnoses, insurance and guarantor verification, real-time insurance eligibility, and point-of-service collections.
Resolve registration-related patient, account, and claim edit-level work queue errors; contact provider offices or review patient medical charts for diagnosis and medical necessity information as needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and all applicable off-campus locations.
Greet and direct patients and visitors, provide friendly and courteous service, and monitor and enforce visitor policy where applicable.
Answer internal and external calls on the main department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities to encourage patients to engage in their health care.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including online self-scheduled patients and the arrival process throughout their visit.
Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications not already documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries so results are routed accurately and claims can be submitted and paid.