Patient Access Representative (Night Shift TC)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner, and assists with transportation or arranges transportation as needed. The role includes obtaining and verifying required patient information and entering it into the registration system promptly. This position is located in the lab and has no patient contact. The representative works positively with staff at all levels, provides information to help patients and families understand procedures and the hospital environment, and handles confidential medical information with a high degree of care. The role also includes keeping the work area orderly and stocked, checking department communications daily, promptly implementing requested changes to information-collection procedures, and serving as a preceptor for new hires. Other duties may be assigned by the PAS leadership team. The shift is generally 4:00 p.m.–12:30 a.m., with Saturday hours of 12:30 p.m.–9:00 p.m. and Sunday hours of 5:00 p.m.–9:00 p.m. approximately every 8–10 weeks. The position is eligible for a $2,700 sign-on bonus. Munson Healthcare requires employees to be vaccinated against or have lab-confirmed immunity to measles, mumps, rubella, and varicella, and to receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Meet the employer's vaccination or approved exemption requirements for measles, mumps, rubella, varicella, and influenza.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors with transportation or arrange transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information to promote understanding of procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of care.
Keep offices and work areas orderly and properly stocked.
Access department communications daily through telephone voicemail and/or email.
Make requested changes to current information-collection procedures promptly, including before formal documentation when requested.
Act as a preceptor for new hires and provide the education required for their position.
Perform other duties assigned by the PAS leadership team.