Patient Access Representative (Night Shift TC)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative works in the lab and, despite the general role description, has no patient contact in this position. The representative supports patient access and registration functions, including collecting and verifying required patient information in the registration system promptly. They work positively with staff at all levels and maintain confidentiality of medical information. They keep offices and work areas orderly and properly stocked, monitor department communications daily by telephone voicemail and/or email, and promptly implement requested changes to information-collection procedures. The role also includes precepting new hires and performing other duties assigned by the PAS leadership team. The posted schedule is 4:00 p.m.–12:30 a.m., with Saturday hours of 12:30 p.m.–9:00 p.m. and Sunday hours of 5:00 p.m.–9:00 p.m. approximately every 8–10 weeks. The position is listed as PM/rotating shift and full time.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Vaccination or lab-confirmed immunity for measles, mumps, rubella, and varicella; employees must also receive an annual flu vaccine or have an approved medical or religious exemption.

Responsibilities

Obtain and verify required patient information and enter it into the registration system promptly.
Work positively with all levels of staff to complete job responsibilities.
Maintain a high degree of control over confidential medical information.
Keep offices and the work area orderly and properly stocked.
Access department communications daily through telephone voicemail and/or email.
Make requested changes to current information-collection procedures promptly, including changes requested before official documentation is available.
Precept new hires and provide the education required for their position.
Perform other duties as assigned by the PAS leadership team.