Patient Access Representative; 0.7 FTE; Night Shift

UnityPoint Health • Madison, WI

4d

About The Position

The Patient Access Representative supports a smooth, accurate, and welcoming experience for patients and visitors. The role contributes to patient admission, registration, insurance verification, and scheduling, ensuring interactions are efficient and comply with financial and insurance requirements. The position is 0.7 FTE, scheduled from 10 p.m. to 6 a.m. with a weekend rotation.

Requirements

• High school diploma or equivalent.
• At least two years of customer service or healthcare-related experience is preferred.

Responsibilities

• Collect, analyze, and record demographic, insurance, financial, and clinical information in the system, ensuring required documentation is complete.
• Maintain knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally and take accurate messages.
• Educate patients about financial obligations, including point-of-service collections and estimates.
• Assist with patient self-service registration processes.
• Monitor and manage multiple work queues to support timely workflow.
• Refer patients who need help with clinic or hospital bills to a Financial Advocate.
• Schedule walk-in procedures and collaborate with central scheduling regarding other needs.

Benefits

• Paid time off
• Parental leave
• 401(k) matching
• Employee recognition program
• Dental insurance
• Health insurance
• Vision insurance
• Paid holidays
• Short- and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance
• Support and development opportunities

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED