Patient Access Specialist - PRN Night shift

Emerus•San Antonio, TX

6d•Onsite

About The Position

The Patient Access Specialist serves as a liaison between patients and families, payers, Patient Financial Services, and other healthcare team members. The role facilitates patient tracking and billing by obtaining and verifying complete, accurate demographic information, financially securing accounts, and collecting guarantors’ out-of-pocket responsibility to maximize hospital reimbursement. The position is PRN on the night shift, 7 p.m. to 7 a.m., at the Hausman location in a 16-bed small-format hospital with 8 emergency-room beds and 8 inpatient beds.

Requirements

High school diploma or GED.
At least 1 year of patient registration and insurance verification experience in a healthcare setting.
Knowledge of insurance plans, including HMO, PPO, POS, Medicare, and Medicaid, and of payors.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English, including written and oral communication.

Nice To Haves

2 years of patient registration and insurance verification experience in a healthcare setting preferred.
Emergency Department registration experience strongly preferred.
Working knowledge of MS Office, including Word, Excel, and Outlook, strongly preferred.

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations for admissions and medical-record handling.
Provide excellent customer service by meeting customer needs, understanding who the customers are, and building quality relationships.
Answer telephone calls professionally and courteously, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate revenue-cycle processing.
Verify insurance benefits for all plans associated with a patient and confirm the correct payor and plan are entered into the patient accounting system.
Obtain insurance authorizations when required by individual insurance plans.
Pursue collections at the time of service in a customer-service-oriented manner to maximize efficiency and accuracy.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical-record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policies.
Maintain a log of patients, payments received, transfers, and hospital admissions.
Maintain the visitor and vendor log.
Maintain a clean working environment, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail from various carriers, and forward them to appropriate departments.
Notify the appropriate contact about malfunctioning equipment or maintenance needs.
Attend required staff meetings and other company-sponsored or mandated meetings.
Assist medical staff as needed.
Perform additional duties as assigned.