Patient Access Representative | Surgical Associates | 40hrs/week

Sanford Health•Sioux Falls, SD

1d•$16 - $23•Onsite

About The Position

Sanford Health is hiring a Patient Access Representative for Sanford Surgical Associates Clinic, located in the Surgical Towers on the Sanford campus. The clinic provides care for a broad range of general surgical cases and supports the Bariatric Program. This front-facing role helps patients access care through in-person registration and scheduling and phone communications. The representative is often the first point of contact for patients and is responsible for providing extraordinary customer service and a welcoming, safe experience, whether in the clinic or over the phone. The position is scheduled for 40 hours per week, with hours Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 3:00 PM.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.
Medical office experience is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and manage health information on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and office duties such as copying and faxing, as needed.