Patient Access Representative - Per Diem

Shriners Children's • Pasadena, CA

3d • $23 - $31

About The Position

The Patient Access Representative is the first person patients and caregivers may interact with at the facility. The role supports patients and caregivers by scheduling appointments, completing pre-registration and registration for new and existing patients, and providing information about additional external financial resources. The representative also helps with scheduling issues and questions for providers and maintains compliance with hospital and regulatory requirements by obtaining consents.

Requirements

• High school diploma.
• Bilingual in English and Spanish.
• At least 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Responsibilities

• Answer incoming calls to the facility’s main operator line.
• Greet and direct patients and families arriving for appointments and treatment.
• Accurately enter and update patient information in the computer system.
• Enter and update patient insurance information.
• Check in patients arriving for scheduled appointments or admissions.
• Prepare required treatment and billing authorization forms and obtain signatures.
• Scan necessary documents into the EHR system.
• Verify insurance coverage for all patients receiving services.

What This Job Offers

• Education Level: High school or GED