Patient Access Representative Senior BWH

Mass General Brigham•Boston, MA

4d•$22 - $32•Hybrid

About The Position

The Patient Access Representative provides a positive patient experience while collecting and accurately recording the information needed to facilitate patient care and billing. The role greets patients, schedules appointments, pre-registers patients, processes patient information, and responds to inquiries about healthcare services and insurance coverage. The senior representative also supports onboarding by training and mentoring junior staff and serving as a resource for day-to-day questions. The role protects confidential patient information in accordance with HIPAA and applies current healthcare regulations and policies in daily operations.

Requirements

High school diploma or equivalent.
2–3 years of experience in a healthcare setting, with a focus on patient access and registration.
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

Associate's degree in Healthcare Administration preferred.
Associate's degree in a related field of study preferred.

Responsibilities

Accurately collect and record all necessary information.
Provide a positive patient experience while obtaining information needed for patient care and billing processes.
Support onboarding of junior staff by mentoring, training, and answering day-to-day questions.
Train and mentor patient access representatives and serve as a go-to resource for questions.
Greet patients and provide exceptional customer service and support.
Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Keep patient information confidential and secure in accordance with HIPAA regulations.
Stay up to date on healthcare regulations and policies and apply them in daily operations.