Patient Access Representative Senior BWH

Mass General Brigham • Boston, MA

2d • Hybrid

About The Position

The Patient Access Representative Senior at The Brigham and Women's Hospital collects and records patient information accurately while providing a positive patient experience and supporting patient care and billing processes. The role includes greeting patients, providing customer service, scheduling appointments, preregistering patients, processing patient information, and responding to questions about healthcare services and insurance coverage. The representative also supports junior staff through onboarding, training, mentoring, and answering day-to-day questions. The role requires maintaining patient confidentiality in accordance with HIPAA and applying current healthcare regulations and policies in daily operations.

Requirements

• High school diploma or equivalent required.
• Two to three years of experience in a healthcare setting, focused on patient access and registration, required.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

• Associate's degree in Healthcare Administration preferred.
• Associate's degree in a related field of study preferred.

Responsibilities

• Accurately collect and record all necessary patient information.
• Provide a positive patient experience while obtaining information needed for patient care and billing processes.
• Support onboarding of junior staff through mentoring, training, and answering day-to-day questions.
• Train and mentor patient access representatives and serve as a resource for their day-to-day questions.
• Greet patients and provide exceptional customer service and support.
• Schedule appointments, preregister patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Keep patient information confidential and secure in accordance with HIPAA regulations.
• Stay current on healthcare regulations and policies and apply them in daily operations.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.
• Comprehensive benefits package; specific benefits are not detailed in the posting.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED