Senior Patient Access Representative

Saint Joseph Hospital - London • London, KY

1d • $18 - $25

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, varied payers, non-standard workflows, and communication of patient financial responsibility. The representative applies judgment within established frameworks to resolve discrepancies and escalates complex or exception-based issues as appropriate. The position also supports operational continuity by flexing across access points during high-volume or high-acuity periods and serves as an informal resource to PAR I staff, without formal supervisory responsibility.

Requirements

• High school graduate or GED.
• 1–3 years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED