Senior Patient Access Representative

Ascension • Elk Grove Village, IL

11d • Onsite

About The Position

This role is responsible for coordinating and scheduling patient procedures based on prescribed orders, optimizing patient time and clinical resources while ensuring accurate communication with patients, participants, and staff. The position also involves performing patient registration and clerical duties, accurately collecting and entering demographic, insurance, and clinical information into appropriate systems. Additionally, the role coordinates procedure schedules and assists with insurance pre-certification and authorization activities, resolving scheduling and procedural issues through appropriate resources. The Patient Access Representative provides patients, participants, and representatives with clear pre-service requirements, instructions, and support.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Coordinate and schedule patient procedures based on prescribed orders, optimizing patient time and clinical resources while ensuring accurate communication with patients, participants, and staff.
• Perform patient registration and clerical duties, accurately collecting and entering demographic, insurance, and clinical information into appropriate systems.
• Coordinate procedure schedules and assist with insurance pre-certification and authorization activities, resolving scheduling and procedural issues through appropriate resources.
• Provide patients, participants, and representatives with clear pre-service requirements, instructions, and support.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: High school or GED