Patient Access Representative Senior

UnitedHealth Group • Minneapolis, MN

1d • $20 - $36 • Onsite

About The Position

The Senior Patient Access Representative greets patients in person and completes a standard registration process by collecting demographic, insurance, and financial information and entering it into an electronic medical record. The role handles complex accounts and billing situations, verifies payer eligibility and benefits, explains cost information, collects copayments or deductibles, and supports patients applying for financial assistance. It also provides technical or functional direction to employees and leadership to staff regarding financial assistance. The representative may schedule add-on appointments and helps patients complete requests for information.

Requirements

• High school diploma or GED.
• At least 2 years of revenue cycle experience.
• At least 2 years of customer service experience.
• Intermediate proficiency with Microsoft Office products.
• Ability to work Monday through Friday, 7:00 AM to 3:30 PM.
• Must be at least 18 years old.

Nice To Haves

• Experience with electronic medical records.
• Experience providing financial assistance to patients.
• Experience working in a hospital or clinic setting.
• Experience with Epic.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in and interview patients to complete appropriate paperwork.
• Direct patients to their appointments or procedures.
• Document issues and resolutions in the electronic medical record.
• Use resources, tools, and procedures to complete registration for complex accounts.
• Assist with scheduling add-on appointments when needed.
• Verify payer eligibility and benefits and interpret results, focusing on complex billing situations.
• Obtain cost information and explain it to patients when necessary.
• Collect copayments or deductibles.
• Assist and counsel patients through applications for available financial assistance programs.
• Provide technical or functional direction for employees.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Screen and approve patients for financial assistance and provide leadership to other staff regarding financial assistance.
• Assist patients in completing requests for information forms and submit them to the appropriate department.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options.
• Health Spending Account or Health Savings Account participation.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• A $1,500 sign-on bonus for eligible external applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED