Patient Access Representative (Part time)

Redeemer Health•Abington Township, PA

About The Position

Facilitates and stages an intentional, personalized, high-quality, and efficient experience for patients, visitors, and families presenting for services. Maintains a highly visible physical presence upon entry to and departure from the facility or conversation room. Manages patient flow by monitoring and anticipating arrivals and departures, analyzing multiple service schedules simultaneously, planning logistics, and maintaining situational awareness. Registers patients for all outpatient diagnostic services; obtains and verifies patient information; verifies insurance information and ensures referrals and authorizations are on file as needed; collects patient responsibility at the time of service; and completes assigned work-list tasks. Employees are responsible for performing their jobs in light of Redeemer Health’s Mission and Values. Every role contributes to providing healthcare, with an ongoing responsibility to demonstrate Respect, Compassion, Justice, Hospitality, a Holistic Approach, Stewardship, and Collaboration in interactions and service.

Requirements

High school diploma or GED; official proof of completion must be provided.
Positive, can-do attitude.
Ability to problem-solve, improvise, and implement solutions in high-pressure or time-sensitive situations.
Passion for individualizing and ensuring a positive, meaningful experience.
Compassionate and sensitive support for patients’ emotional, spiritual, physical, and healthcare needs.
Desire to build and develop relationships that enhance each individual’s healthcare experience beyond the healthcare environment.
Excellent communication and interpersonal skills.
Creativity and imagination.
Ability to collaborate and work with a team of healthcare providers.
Excellent computer and technology skills and application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements.

Responsibilities

Facilitate a personalized, high-quality, efficient experience for patients, visitors, and families.
Maintain a visible physical presence as people enter and leave the facility or conversation room.
Manage patient flow by monitoring and anticipating arrivals and departures, reviewing multiple service schedules, planning logistics, and maintaining situational awareness.
Register patients for outpatient diagnostic services.
Obtain and verify patient information.
Verify insurance information and ensure referrals and authorizations are on file as needed.
Collect patient responsibility at the time of service.
Complete assigned work-list tasks.
Perform the role in accordance with Redeemer Health’s Mission and Values.