Patient Access Representative (Part time)

Redeemer Health•Abington Township, PA

About The Position

Facilitates an intentional, personalized, high-quality, and efficient experience for patients, visitors, and families arriving at and departing from the facility. Maintains a visible physical presence at facility entry and departure points, manages patient flow by anticipating arrivals and departures, monitoring multiple service schedules, planning logistics, and maintaining situational awareness. Registers patients for outpatient diagnostic services, obtains and verifies patient information and insurance details, ensures required referrals and authorizations are on file, collects patient responsibility at the time of service, and completes assigned work-list tasks. The role is expected to be performed in light of Redeemer Health’s Mission and Values: Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration. The schedule is 24 hours per week: Tuesday and Thursday, 3:00 p.m.–11:30 p.m., and every other Friday, Saturday, and Sunday, 4:00 p.m.–9:30 p.m.

Requirements

High school diploma or GED; official proof of completion must be provided.
Positive, proactive, get-it-done attitude.
Ability to problem-solve, improvise, and implement solutions in high-pressure or time-sensitive situations.
Passion for personalizing and ensuring a positive, meaningful experience.
Compassionate, sensitive, and supportive approach to patients’ emotional, spiritual, physical, and healthcare needs.
Desire to build and develop relationships that enhance each individual’s healthcare experience beyond the healthcare environment.
Strong communication and interpersonal skills.
Creativity and imagination.
Ability to collaborate and work with a team of healthcare providers.
Excellent computer and technology skills, including application ability.

Nice To Haves

Knowledge of medical terminology.
Knowledge of insurance requirements.

Responsibilities

Facilitate a personalized, high-quality, and efficient experience for patients, visitors, and families.
Maintain a visible physical presence at facility entry and departure points.
Monitor and anticipate patient arrivals and departures and manage patient flow.
Analyze multiple service schedules simultaneously, plan logistics, and maintain situational awareness.
Register patients for outpatient diagnostic services.
Obtain and verify patient information.
Verify insurance information and ensure required referrals and authorizations are on file.
Collect patient responsibility at the time of service.
Complete assigned work-list tasks.
Carry out the position in accordance with Redeemer Health’s Mission and Values.