Part-Time Patient Access Representative Associate
About The Position
Optum, in strategic partnership with Allina Health, is hiring a part-time Patient Access Representative Associate to support the Allina Health account. The role is based at 200 State Avenue, Faribault, Minnesota. The associate is a first point of contact for patients, providing compassionate logistical support as they navigate healthcare services and helping them access care. The schedule includes evening and night shifts, with evening shifts starting at 2:30 PM or 3:00 PM for eight hours, and night shifts scheduled as 7:30 PM–3:30 AM or 11:00 PM–7:30 AM. The 11:00 PM–7:30 AM night shift includes work every third weekend and every third holiday. For the first three weeks after hire, the employee must be available for standard daytime hours, Monday through Friday, to follow the training schedule. The role involves welcoming and registering patients, collecting and verifying information, explaining costs and financial assistance, resolving registration and claim issues, maintaining documentation in the electronic medical record, supporting telephone inquiries, and assisting with scheduling. The position may also include mentoring staff, providing technical or functional direction, and gathering medical record information. The employer describes a comprehensive benefits program, performance rewards, and career development opportunities. The hourly pay range is $16.00 to $29.00, based on full-time employment; pay depends on factors including local labor markets, education, work experience, and certifications. A $1,500 sign-on bonus is available only to external applicants; current UnitedHealth Group, UnitedHealthcare, or related-entity employees are not eligible. Candidates must pass a drug test before beginning employment.
Requirements
- At least 6 months of customer service experience.
- Intermediate proficiency with Microsoft Office products.
- Ability to work standard daytime hours, Monday through Friday, for the first three weeks after hire in alignment with the training schedule.
- Ability to work both evening and night shifts weekly, with varying start times, according to business needs.
- Ability to work every third holiday.
- Ability to work every third weekend.
- Must be at least 18 years old.
- Consistent walking, standing, bending, and turning.
- Lift up to 10 pounds occasionally and 2–5 pounds frequently.
- Must pass a drug test before beginning employment.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person, provide a friendly and supportive first impression, and direct them to appointments and procedures.
- Collect and verify demographic, insurance, and benefits information; interpret results and obtain necessary signatures.
- Check in and interview patients to complete required paperwork, including financial assistance applications and requests for information forms.
- Obtain and explain cost information, collect co-pays and deductibles, and counsel patients about available financial assistance programs.
- Address and resolve claim issues or registration errors and document issues and resolutions in the electronic medical record.
- Use resources, tools, and procedures to complete registration for accounts and assigned work queues.
- Provide customer service for inbound and outbound telephone calls, communicating clearly and resolving patient inquiries promptly.
- Assist in scheduling add-on appointments as needed.
- May mentor other staff, provide technical or functional direction, and gather medical record information.
- Perform other duties as assigned in support of patient care and changing healthcare environment needs.
Benefits
- Paid Time Off accrued starting with the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Comprehensive benefits package, performance rewards, and career development opportunities.
- $1,500 sign-on bonus for eligible external applicants.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
