Part-Time Patient Access Representative Associate
About The Position
The Patient Access Representative Associate greets and welcomes patients in person and completes a standard registration process by collecting demographic and financial information and entering it into an electronic medical record. The role supports the Allina Health account through Optum and is based at 1175 Nininger Rd, Hastings, Minnesota. The associate checks in and interviews patients, completes paperwork, directs patients to appointments or procedures, and may schedule add-on appointments. They handle registration and account issues, verify insurance eligibility and benefits, explain cost information, collect co-pays or deductibles, and help patients understand and apply for financial assistance. The position also provides telephone customer service, assists with requests for information and medical record collection, and may provide direction to or mentor other employees. The role requires working every other Friday and Saturday from 10:30 p.m. to 7:00 a.m. Physical demands include consistent walking, standing, bending, and turning, as well as lifting up to 10 pounds occasionally and 2–5 pounds frequently. The hourly pay range is $16.00–$29.00, based on full-time employment. A $750 sign-on bonus is available to external applicants only; current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible.
Requirements
- At least 6 months of customer service experience in an office or hospital setting.
- Intermediate proficiency with Microsoft Office products.
- Ability to work every other Friday and Saturday from 10:30 p.m. to 7:00 a.m.
- Must be at least 18 years of age.
- Consistent walking, standing, bending, and turning.
- Ability to lift up to 10 pounds occasionally and 2–5 pounds frequently.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person.
- Collect demographic and insurance information.
- Check in and interview patients and complete appropriate paperwork.
- Direct patients to appointments or procedures.
- Assist with scheduling add-on appointments when needed.
- Document issues and resolutions in the electronic medical record.
- Resolve claim issues or registration errors on patient accounts.
- Use resources, tools, and procedures to complete registration for accounts and assigned work queues.
- Verify insurance eligibility and benefits and interpret results, with a focus on complex billing situations.
- Obtain cost information and explain it to patients when necessary.
- Collect co-pays or deductibles and answer questions about available financial assistance programs; refer complex questions as needed.
- Screen and approve patients for financial assistance programs.
- Assist and counsel patients through applications for available financial assistance programs.
- Provide technical or functional direction for employees.
- Assist patients with requests for information forms and submit them to the appropriate department.
- Obtain patient signatures as needed.
- Gather medical record information from departments for collection when needed.
- Provide customer service for inbound and outbound telephone calls.
- Mentor other staff when needed.
- Perform other duties as assigned.
Benefits
- Paid Time Off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- $750 sign-on bonus for eligible external applicants only.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
